MPS Terms & Policies
The MPS Difference.
At MPS, we value our partnership with each campus bookstore. That’s why we have been working harder than ever to ensure that the publishing programs at MPS support your efforts. In addition to our very popular rush reorder program (SPEED), we offer a wide variety of collaborative programs to ensure you have the highest level of service and support every term.
We realize that you work with many different vendors and that order programs vary. We want to take a moment to review the policies and procedures that we offer and that we believe set us apart.
We require claims of any nature––shortages, damages, incorrect titles, tracers, etc.--to be placed within 60 days from the actual billing date shown on the invoice. Claims after this date will be denied.
All deductions in payments should reference actual credit memo number and be accompanied by a complete explanation, which will allow us to resolve the deduction in a timely manner.
Shipping Address for Returns:
MPS Returns Center
14301 Litchfield Drive
Orange, VA 22960
Method of Return:
All returns must be prepaid. No prior authorization required. If returned collect, shipments will be refused, unless prior authorization is granted.
- Enclose packing slip with shipment, giving:
- Invoice number
- Your account number
- Date of purchase
- Reason for return
- Detailed list of contents-including quantity, ISBN and title
Crediting of returns without this information will be delayed
Books must be in unmarked, saleable condition and returned no earlier than 180 days from invoice billing date but no later than 16 months, unless otherwise authorized.
Out of print titles will be eligible for return for up to 90 days after notification.
Books not eligible for credit will be returned to sender via UPS. Cost of postage will be deducted from credit memo or billed separately in the event of no credit due. Returns on titles which have been out of print for more than one year are not eligible for credit and will not be returned.
Credit memos should be used within one year from date of issuance.
16365 James Madison Highway
Gordonsville, VA 22942